I just finished what I think is a fix for this problem.
I sent you instructions via email for trying the fix.
If anyone else wants to try it, please send mail to support@haystacksoftware.com.
Once I'm convinced it's very stable, I'll put it in the update stream.
sellaro
Member
I don't know if this is related to the problem I am facing. But from time to time the size backed up hangs. I restart Arq Agent and things come back to normal for about 10 minutes. Then, the cycle repeats.
I have changed the logs to Trace and have found the following behaviour being logged:
Mar 18 12:37:13 Alisson-Pelucios-MacBook-Pro Arq[96568]: TRACE [thread 1603] 0x1000df520 Process.m:126 Process with CFBundleIdentifier = com.haystacksoftware.ArqAgent is running
Mar 18 12:37:14 Alisson-Pelucios-MacBook-Pro Arq[96568]: TRACE [thread 8c77] 0x102a7b530 BufferedInputStream.m:79 <BufferedInputStream <FDInputStream fd=14 /Users/sellaro/Library/Arq/Cache.noindex/1288h2gepgcjx1gcg482-com-haystacksoftware-arq-sa-east-1/7EA780CA-6643-4ACC-9A4B-798781656161/inprogress/todo.txt> EOF after 0 of 1 bytes received
Mar 18 12:37:14 Alisson-Pelucios-MacBook-Pro Arq[96568]: TRACE [thread 1603] 0x1000df520 Process.m:126 Process with CFBundleIdentifier = com.haystacksoftware.ArqAgent is running
Mar 18 12:37:15 Alisson-Pelucios-MacBook-Pro Arq[96568]: TRACE [thread 8c77] 0x102a7b530 BufferedInputStream.m:79 <BufferedInputStream <FDInputStream fd=14 /Users/sellaro/Library/Arq/Cache.noindex/1288h2gepgcjx1gcg482-com-haystacksoftware-arq-sa-east-1/7EA780CA-6643-4ACC-9A4B-798781656161/inprogress/todo.txt> EOF after 0 of 1 bytes received
Mar 18 12:37:15 Alisson-Pelucios-MacBook-Pro Arq[96568]: TRACE [thread 1603] 0x1000df520 Process.m:126 Process with CFBundleIdentifier = com.haystacksoftware.ArqAgent is running
Mar 18 12:37:16 Alisson-Pelucios-MacBook-Pro Arq[96568]: TRACE [thread 8c77] 0x102a7b530 BufferedInputStream.m:79 <BufferedInputStream <FDInputStream fd=14 /Users/sellaro/Library/Arq/Cache.noindex/1288h2gepgcjx1gcg482-com-haystacksoftware-arq-sa-east-1/7EA780CA-6643-4ACC-9A4B-798781656161/inprogress/todo.txt> EOF after 0 of 1 bytes received
Mar 18 12:37:16 Alisson-Pelucios-MacBook-Pro Arq[96568]: TRACE [thread 1603] 0x1000df520 Process.m:126 Process with CFBundleIdentifier = com.haystacksoftware.ArqAgent is running
(...)
This repeats up to the moment I re-start Arq Agent.
@slvrsrf I sent you a link to a fix for that via email.
@sellaro Those trace messages are normal. They're all from Arq trying to see if more has been added to the items-being-backed-up text file.
If you want to try a new build that has more debug logging to help track down the problem, please send me mail at support@haystacksoftware.com.
Arq fails reliably. In the GUI i get one of 2 error messages. "Agent Error: <BufferedInputStream <FDInputStream fd=11 arqcommitter stdout> EOF after 0 of 4 bytes received" or i get "Agent Error:helper process crashed"
In the log, after failure i see this:
3/25/12 11:39:17 AM Arq Agent[9604] ERROR [thread 3803] backup error: <BufferedInputStream <FDInputStream fd=11 arqcommitter stdout> EOF after 0 of 4 bytes received
Upon comencing backup i see the arqcommitter process pop up in Activity Monitor, but that only lasts for 2-5 minutes before it vanishes from the processlist and an error pops up in Arq.
Please pick "Check for Updates" to get Arq 2.6.3 (just released this morning) and if the problem continues please email support@haystacksoftware.com.
donperreault
Member
I am receiving the "BufferedInputStream ..... EOF" error so consistently that I deleted everything and started over. That didn't work, so I quit Arq and the Arq Engine ftp'd into A3 and deleted the Arq bucket started all over again but several times a day I get the error. It has only started the last few updates. Very discouraging, especially since Arq is best of it's kind, usually ;)
Please update to 2.6.5. Thanks
I've gotten 2 other complaints of that error, but I still don't know how to reproduce it.
What file is the error occurring on?
