computist
Member
I just installed and set up Arq and I get this error message when I try to do any backup:
Agent Error: The AWS Access Key you provided does not exist in our records
I've double-checked the key in my S3 account and I have it correctly entered. Any idea what's causing this?
That message is straight from AWS. Go to http://aws.amazon.com; click on My Account/Console; then on Security Credentials to verify your S3 key pair.
silver
Member
I ran into this same problem. It seems to be the case that (at least at the moment) it takes a while for the AWS access keys to propagate throughout Amazon's infrastructure. After 1-2 days, the problem went away, and Arq no longer reported errors.
Stefan, if you get other reports of this, you may want to add a note to your help page on getting set up on S3.
Thanks for the tip.
I've gotten a few emails reporting the same problem. The AWS account page says you're signed up for S3, but the admin console says S3 isn't activated. It would be nice if the account page said it wasn't activated yet, to reduce confusion.
